Pega case management
How case management makes an impact
Revolutionizing workflow automation:
The impact of Pega GenAI in Pega Infinity
A new impact study from Capgemini shows that Pega Infinity ’23, with its new generative AI capabilities, significantly reduces workflow design effort by 50% compared to custom Java EE & Microservices.
Unify and improve experiences for customers and employees
Respond to evolving circumstances
so you can handle unpredictable workflows
With the help of Pega GenAI™, can you flexibly support the most relevant business processes.
- Create dynamic tasks and assign to individual employees
- Suggest field values and data collection based on existing information
- Improve efficiencies by allowing AI to suggest a Life Cycle and Data Model
Handle cases from start to resolution
by visualizing and modeling processes
Better understand your people, data, and actions by visualizing each step of your business processes.
- Provide targeted support to the most relevant situations
- Offer transparency through each stage of the case lifecycle
- Move a business process to various milestones for additional processing
Drive customer satisfaction
by delivering consistent, personalized experiences
Enhance experiences with a 360-degree view to provide a comprehensive look at each customer.
- Aggregate customer data from different sources to tailor experiences to customer needs
- Enable customers to interact through their preferred channel with seamless support
- Resolve customer issues more efficiently with faster response times and enhanced self-service options
Improve efficiency and experiences
by optimizing processes with machine learning and AI
Intelligently automate, guide, and manage work for both employees and customers.
- Use integrated capabilities to automate work so you can easily pull data or update existing systems.
- Mine and analyze processes and uncover optimization opportunities.
- Codify business logic and policies to provide users with guidance or automate actual decision making.
Want faster, smarter service tomorrow? It’s all here with our enterprise AI decisioning and workflow automation platform.