Presse
Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain.
| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| IT Finanzmagazin
Pega-Studie: Kunden zurückhaltend bei automatisierten Services und Herausgabe ihrer Daten
Pega study finds German consumers are reluctant to share personal data and still prefer human interaction.
| GQ Magazin
Noch sind Chatbots ziemlich dumm, aber das soll sich ändern
People find chatbots unintelligent and prefer human contact when solving problems, finds Pega study.
| Customer Talk
Consumenten vinden chatbots nog te dom voor het echte werk
Derk-Jan Brand comments on Pega research findings which state chatbot interactions still fall short of consumer expectations.
| Customer First
Domme chatbots' voldoen nog niet aan hoge klantverwachtingen
Pega research reveals that consumers find chatbots useful for simple questions that can be completed quickly.
| Technology Evaluation Centers
PegaWorld 2018: Pegasystems Enhances Customer Engagement Efforts (to Infinity)—Part 1
A deep dive into PegaWorld including Pega Infinity, GDPR, AI, and client success stories.
| The European
Talking Tech
A summary of PegaWorld 2018 and the thoughts of the industry's top technology leaders (p16-18).
| Forbes
Flexibilité De L’Espace De Travail Et Smart Technology : Le Secret D’Un Service Client Optimisé
Pega's Georges Anidjar explains why flexibility is the key to customer experience.
| This Week In Machine Learning and AI
TWIML presents PegaWorld 2018
This series of podcast episodes features clients and thought leaders from PegaWorld 2018.
| Customer Talk
Optimale klantenservice verdrijft menselijke inefficiëntie
Why optimum customer service can dispel human inefficiency
| Customer Talk
De voornaamste trends in de besluitvorming van consumenten
PegaWorld 2018 demonstrates the key trends in customer decision making.
| DMN
One on One: Rethinking CRM as Customer Engagement with Tom Libretto
In this podcast, Pega CMO Tom Libretto discusses the evolution of CRM onsite at PegaWorld 2018.
| Klantcontact
Next Best Action maakt plaats voor next best moment
Why the next best action is making way for the next best moment.
| Forbes
Business bets on technology in Las Vegas at PegaWorld 2018
Recapping PegaWorld 2018 with customer service and experience expert, Shep Hyken.
| DMN
Pega Diary: We're selling change
Pega's Jeff Nicholson, Vince Jeffs, and Matt Nolan discuss Pega's model, state of the industry.
| ZDNet
Alexa, what will customer service look like in 2025?
Influencer Paul Greenberg recaps his PegaWorld panel envisioning customer service in 2025.
| DMN
Pega Diary: Alan Trefler says "Get Real"
Alan Trefler sat down with the editor at PegaWorld to spotlight Pega's strengths and direction.
| Computer Business Review
Pega: “By far the biggest product launch we have ever done”
Pega, Aflac share thoughts on digital transformation and Pega Infinity at PegaWorld 2018.
| The Future Organization
Chess Master And CEO Gives His Take On The Skills Gap, The Future Of Leadership, Universal Basic Income And Much More
In this podcast, Alan Trefler discusses his career and experience in the tech industry.
| Smart Customer Service
Enhancing customer service to deliver concierge-like experiences
Pega's Jeff Nicholson explains how organizations can enhance their customer service.
| Acquisa
Was die Customer Experience 2018 prägt und verändert
What will shape and change customer experience in 2018?
| Insurance Times
Third of consumers find searching for better insurance deals “frustrating” – YouGov poll
Customers would like to see more innovative insurance renewal solutions, says Pega survey.
| Trend Report
Neue Moglichkeiten fur Customer Engagement in engen Markten
New opportunities exist for engagement in tight markets says Pega's Kay Knoche
| Haufe
Datenschutzgrundverordnung: Was Verbraucher von Unternehmen erwarten
In the face of GDPR, Pega has asked consumers what they care about when it comes to data usage
| Realtid.se
GDPR kommer vässa marknadsföringen
Pega's Magnus Lagerqvist explains why GDPR will promote marketing
| Funkschau
Wie viel Kontrolle personenbezogener Daten wollen Verbraucher?
How much control of their data do customers want?
| Customer Talk
Europese consumenten gaan gretig gebruik maken van de AVG
EU consumers eager to use GDPR says Pega study
| Emerce
EU-consument ‘eager’ om zelf te mogen bepalen wat bedrijven doen met persoonlijke data, blijkt uit onderzoek van Pega omtrent GDPR
EU consumers to decide for themselves on personal data, says Pega
| CustomerFirst
CONSUMENT WIL TOUWTJES IN HANDEN
EU consumers want to make their own decisions with regard to their personal data, Pega research shows
| Adformatie
Bedrijfsleven kan zich opmaken voor stormloop GDPR-aanvragen
Pega explores how companies are preparing for the arrival of GDPR
| Ecommercemag.fr