Presse
Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain.
| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| Huffington Post
Agilität als Strategie
Harald Esch discusses the benefits of Agile methods and the concept of business agility.
| CMSWiRE
Feeling the CCPA Heat?
Pega’s Jeff Nicholson explains CCPA regulations, who should be thinking about it, what’s next, and its impact
| Forbes
Democratizing Software For The Greater Good
Alan Trefler explains how low code enables the industry to be more inclusive and diverse by making technology accessible to almost anyone with an idea
| CMSWiRE
Elevate the Customer Experience Through Timing and Context
Pega’s Vince Jeffs focuses on the empathetic customer experience and how it can be driven by context and timing
| Information Week
10 RPA Vendors to Watch
Pega was included in a round up of “10 RPA Vendors to Watch” by InformationWeek
| iBestuur
Vertrouwen in AI
Pega’s Jan Willem Boissevain discusses customer trust, or lack thereof, in AI
| iBusiness
Künstlicher Intelligenz fehlt die Empathie
Pega’s Kay Knoche discusses on Pega’s recent global AI and empathy survey findings and how they apply to German consumers
| CustomerThink
Dear CMO: Sorry, but we need a CVO (Customer Value Officer)
Pega's Vince Jeffs discusses the role of the CMO, how it has evolved, and how CMOs can stay relevant with a new focus on customers.
| Customer Business Review
Robotic Process Automation: Digital Panacea, or “Sticking Plaster Solution”?
Pega’s Francis Carden comments on the effectiveness of RPA and its viability as a long-term solution
| Tech Target
Consider these 12 RPA software vendors for deployment
Pega RPA named among 12 software vendors to consider when organizations are ready to automate mundane tasks
| ITProPortal
How to eradicate customer service complacency
Pega’s Tom Libretto discusses the disconnect between organizations and their customers when it comes to customer service
| MarTechSeries
Pega Named a Visionary in Gartner’s Magic Quadrant for Robotic Process Automation Software
Pega named a Visionary in the Gartner Magic Quadrant for Robotic Process Automation Software
| Mybusiness
‘Aussies would rather clean the toilet’
Pega’s Michael Evans comments on recent Pega survey findings and warns that companies either need to prioritize their customer service or risk being left behind
| Technology Decisions
Consumers, businesses at odds over customer service tech
Pega's recent global survey finds consumers are still skeptical of AI, so companies need to overcome negative perceptions of AI and focus on improving their customer service
| CMS Wire
Customer Service Friction: A Double-Edged Sword
Pega’s Jeff Nicholson describes how poor service impacts both businesses and consumers, and suggests how friction can be avoided
| Enterprise Times
Why is empathic explainable AI so important ?
Pega’s Peter van der Putten explains the reasoning behind empathetic AI and recent Pega research unveiled at PegaWorld
| eWeek
How Companies Utilize No-Code, Low-Code Development
: Pega is named a leader as the low-code space is defined and explained
| Small Business Trends
Sam Charrington of TWiML&AI: Thinking AI is Magic is a Dangerous Proposition
Influencer Sam Charrington discusses the biggest AI misconceptions and highlights from Dr. Rob Walker's PegaWorld keynote
| Marconomy
KI muss verständlich bleiben
Pega’s Kay Knoche comments on the differences between opaque and transparent AI
| CustomerThink
Deutsche Telekom, Digital Credit Union and Telenet reveal their digital transformation secrets
Pega clients discuss the driving force behind their digital transformations and key factors for success
| BostInno
Player Personnel: Hires in June Include Eight CEOs
Carlos Fuentes and Claudia Rodriguez join Pega
| MarTechSeries
Pega Names Carlos Fuentes Chief Information Security Officer
Carlos Fuentes joins Pega as CISO to grow existing information security plans
| Adrian Swinscoe
Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega
Pega’s Dr. Rob Walker discusses empathetic artificial intelligence and Customer Empathy Advisor
| MarTech Advisor
Pega Hires Carlos Fuentes as Chief Information Security Officer
Carlos Fuentes joins Pega to oversee Pega's existing information security strategy and implementation
| Forbes
Customer Service Negligence: It's Time for Change!
Pega’s Georges Anidjar comments on recent Pega research findings that say most consumers are not happy with customer service
| Trend Report
Es geht um die Nutzer, nicht die Technik
Pega’s Carsten Rust explains the concept of design thinking
| The Fintech Times
Consumers Don’t Trust AI to Look After their Money/Financial Affairs
Pega research finds that consumers still trust human advice over AI
| Adrian Swinscoe
The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega
Pega's Tom Libretto discusses recent Pega research findings on customer service
| CUSTOMER Magazine
CUSTOMER Magazine Announces Winners of the 2019 CRM Excellence Award
Pega awarded CRM Excellence Award for improvements made to client businesses
| CustomerThink