Presse
Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain.
| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| Forbes
RPA (Robotic Process Automation): Predictions For Next Year
Pega’s Eric Musser predicts what’s next in intelligent automation
| CustomerFirst
De beste klantenservice is geen hogere wiskunde meer
Pega's Peter Woods explains how empathetic AI and next-best-action can improve customer engagement
| Trend Report
Perfektionismus in der Kundenkommunikation ist kontraproduktiv
Pega's Kay Knoche provides strategies for evaluating customer communications
| CustomerFirst
INTELLIGENT AUTOMATION IS MEER DAN ALLEEN SLIMME ROBOTS
Pega’s Don Schuerman explains how a center-out approach to intelligent automation can support fast deployment and results
| Decideo
Les trois clés pour une automatisation intelligente selon Pegasystems
The key to intelligent automation - center-out architecture with an AI, case management, and low-code approach
| It Daily
KI-Gehirn für die Automatisierungs-Zombies
A look at how AI can improve automated processes and reduce “automation zombies”
| Informatique News
Pega intègre de l’IA pour communiquer auprès des clients peu engagés
Rob Walker explains how Pega Value Finder can improve organizations’ customer engagement
| Marconomy
Emphatische Kommunikation mit Kunden
Pega’s Kay Knoche discusses the importance of empathetic customer communication
| CustomerFirst
Een stap dichter bij échte 1-op-1 klantinteractie
Pega Value Finder detects gaps in engagement, reviews customer strategies, and provides feedback to ensure all customers get personalized, high-empathy treatment
| Funkschau
Pegasystems launcht "Value Finder"
Pega's Value Finder will close customer engagement gaps in four steps
| Cliente Sa
Pegasystems aposta no conceito ´center-out´
Pega's Rob Walker discusses Value Finder and 1:1 customer engagement
| IT Social
L’automatisation n’est intelligente que si trois critères sont réunis selon Pegasystems
Three key elements to intelligent automation: center-out, AI and case management, and low-code
| Customer Talk
Betere bescherming bij pandemie door slimme automatisering
Pega’s Don Schuerman comments on how intelligent automation can be used to protect against future crises
| AG Connect
‘Puur theorie, dat heb ik altijd zonde gevonden’
Pega's Rob Walker explains how AI can be used for real 1:1 customer engagement
| IT Social
L’automatisation intelligente des processus et l’IA pour faire face aux imprévus
Pega study highlights the need for intelligent automation and AI to deal with the unexpected
| Chief IT
Organisations turning to intelligent automation to guard against impact of future pandemics, research finds
Pega research uncovers the potential for intelligent automation to change the way Australians work
| My Digital Week
Quand anticiper les futurs bouleversements devient la priorité des entreprises
The use of intelligent automation and AI will increase as organizations strategize on how to deal with the unexpected
| Document Wereld
Intelligent Automation beschermt beter bij toekomstige pandemie
Pega research finds intelligent automation can save time and improve creativity
| Customer First
INZETTEN OP AUTOMATISERING = ONVERMIJDELIJK
Four out of five global organizations see intelligent automation as key to protecting against future disruptions, finds Pega research
| Financieel Management
Zes op tien managers wil door machine geleid worden
Pega research found a majority of people would be comfortable using intelligent automation at work
| Instituto Information Management
O omnichannel é o caminho para a excelência no atendimento?
Pega’s Mauricio Prado explains what is needed on the path to successful customer interactions
| CustomerThink
Revamping Your CX in the Pandemic: 4 Key Service Strategies
Pega’s Jeff Nicholson defines the four keys to customer success during the pandemic
| Dev Insider
4 Tipps für bessere Kundenkommunikation
Pega shares insights into how to improve customer communication during the pandemic
| Financial Review
CommBank using AI to help triage loan deferral customers
Commonwealth Bank of Australia explains how Pega technology enabled better communication during the pandemic and helped them weather the crisis.
| Computable
Onderzoek Pega: Coronacrisis vergroot urgentie voor digitale transformatie
Pega’s Don Schuerman explains that the question for business leaders has evolved from ‘should we invest in digital transformation?,’ to ‘where and how fast do we start?'
| Information Age
Poor tech blamed for businesses losing customers
Pega research reveals many organizations lost customers during the pandemic due to a lack of communication
| Technology Decisions
Half of firms lost customers during COVID-19, study finds
Australian companies struggled with customer communication due to the pandemic, according to Pega research
| Solutions Numeriques
Pandémie : les entreprises françaises auraient-elles surestimé leur capacité à opérer une transformation digitale ?
Pega global survey finds many companies overestimated their digital transformation progress, slowing their pandemic response
| Dutch IT-Channel