Presse
Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain.
| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| VentureBeat
Think globally, act locally: Starting small with AI can make a big impact
Pega's Tara DeZao explains how businesses should strategically implement AI, including creating long-term goals, starting with small projects, and knowing when to scale.
| Forbes
7 Customer-Experience-Related Predictions For 2023
Pega's Tara DeZao weighs in with other industry experts on how customer experiences will shift in 2023 when it comes to brands using AI and activating customer data.
| Dataversity
Three Pillars of Sustainable Low Code
While low code can be truly transformative, it can also cause problems down the line if not implemented correctly. Here are three ways to create a sustainable low-code strategy.
| Futurum Research
AI and Automation: Key Pieces of the Customer Experience Puzzle
Industry analyst Dan Newman interviews Pega CTO Don Schuerman on how AI and automation are key pieces of the customer experience puzzle.
| TechTarget
Pega CTO: Ethical AI for developers demands transparency
Ethical AI begins with anti-bias and explainability, but transparency of decision-making is essential, according to Pega CTO Don Schuerman.
| Futurum Research
Maximizing The Power of the CDP: Garner Insights for a Better Customer Experience with Pega’s Customer Data Connectors
Pega's Matt Nolan explains what businesses need to know about CDPs, including common myths and pitfalls, as well as how organizations can use AI to enhance their existing CDPs for optimal customer...
| Wall Street Journal
Generative AI Startups Attract Business Customers, Investor Funding
Pega's Peter van der Putten comments on the rise of generative AI in areas like marketing, support, and service.
| Cadre & Dirigeant Magazine
5 clés pour réduire les frustrations des agents du service client
Pega's Hannah Peacock explains five ways companies can eliminate contact center agent frustration, enabling them to deliver quality customer experiences.
| INTRE
So zünden Banken den Digitalisierungsturbo
Pega's Michael Baldauf explains how banks can boost digitalization.
| Futurum
What's Ahead for Intelligent Automation
Pega's Jeanette Barlow gives her opinion on the future of artificial intelligence and intelligent automation.
| IT Finanz Magazin
Am Horizont drohen neue IT-Regularien, IT-Wandel und fordernde Kunden
Pega's Michael Baldauf outlines how banks need to adapt their IT to new regulations, technology, and customer behavior.
| DOK
Erfolgsfaktoren für die Einführung von Low-Code-Plattformen
Pega's experts outline the key factors for the successful introduction of low-code platforms.
| ITPro.Fr
Pour une Intelligence Artificielle éthique et responsable en 2022
Pega's five AI predictions and how they will continue to improve business efficiency in 2022.
| IT Business Edge
AI CX (Customer Experience): What You Need to Know
Pega's Tara DeZao discusses how AI improves customer experience.
| Computerwoche
Booster für Softwareentwickler
Pega's Florian Binder explains how low-code / no-code can revolutionize software development.
| Propmark
Clientes: como, quando e onde conquistá-los
Pega's Mauricio Silva explains how, when, and where to retain customers.
| Forbes
Les défis majeurs des DSI, dès 2022 et au-delà
Pega's CEO and Founder Alan Trefler explains the main challenges facing CIOs in the coming years.
| Storage Insider
Digitalisierung verändert die Rolle der IT-Teams radikal
Pega’s Future of IT research found that IT functions will overcome a lack of confidence and trust from within to drive true strategic value for organizations.
| ZATAZ
Face aux cybers attaques par téléphone, pourquoi ne pas se pencher sur un centre de contact
Pega's customer service research underlines the importance of protecting oneself from cyber attacks through contact centers.
| gi Geldinstitute
2022: Zwischen Regularien, ROI und "Quick-wins"
Pega's predictions for financial services in 2022.
| Forbes
How To Maintain Quality Client Service Using Third-Party Vendors
Pega's Donald O'Sullivan discusses why it is important for companies to understand the expectations of their customers.
| Journal du Net
Les services informatiques retrouvent leur attractivité
Pega's CTO Don Schuerman explain's how the IT department is reinventing itself after a difficult period.
| Cash.
Die fünf wichtigsten Bankentrends 2022
Pegasystems share the five most important banking trends for 2022.
| Finextra
AML must get a tech boost in 2022
Pega's Steve Morgan explains why anti-money laundering (AML) needs a tech boost.
| Information Week
Why Low Code is the Great Unifier for Total Experience
Pega's Jeanette Barlow explains how low code can lead to better experiences for employees and customers alike.
| Martech Series
MarTech Interview with Shoel Perelman, VP Product Management at Pegasystems
Shoel Perelman, VP Product Management at Pegasystems chats about evolving customer engagement trends and what marketers of today need to do more of to drive deeper customer interactions.
| Industrie Mag
Les cinq bonnes résolutions en matière de services client selon Pegasystem
Pegasystems reveal the top 5 customer service resolutions for 2022.
| Forbes
How Business Leaders Can Better Understand Their CEOs
Pegas Donald O'Sullivan shares his strategy for fellow business development leaders who want to better understand and support the goals of their C-level executives.
| Express Computer
How IT departments are rediscovering their mojo
Pega's CTO Don Schuerman reflects on how the IT function has been thrust into the spotlight in a way it has never been before, and evolved as a more useful function to enterprises.
| IT Finanz Magazin