Presse
Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain.
| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| Computable
T-Mobile: We verloren 2 miljoen klanten per jaar
Showcasing Pega client T-Mobile’s use of Pega GenAI Blueprint to quickly transform complex business processes into an application. The implementation of Pega facilitated the integration of various IT...
| MarTech
How Verizon puts its business customers at the center
Verizon's Tommi Marsans explains to Martech how it uses Pega Customer Decision Hub to "be best-in-class at interacting with our customers."
| IoT Insider
What can we expect the £40m fund for 5G to be spent on in the UK?
Pega's Mark Jackson comments on what the UK’s £40m fund for 5G could mean for the future of the IoT in the country .
| The Agile Brand
B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group
The Agile Brand podcast spoke to Tommi Marsans, marketing technology strategist at Verizon Business Group, about their use of Pega decisioning. Tommi talked about some of the benefits, including a...
| IT-Daily net
Warum die Digitalisierungsmaschine stottert
Pega's Martin Carney discusses digitization in the German manufacturing industry.
| Diginomica
Virgin Media Ireland adopts Pega to re-think service experience for both customers and employees
Virgin Media Ireland adopted Pega to re-think service experience for both customers and employees.
| Mobile Europe
How are operators faring on their automation journeys?
Pega's Mark Jackson explains how technological developments such as generative AI could offer a boost for businesses on their automation journey.
| Utility Week
‘Sticking plaster’: Energy sector reacts to bill rebates
Pega's Jo Allen shares her perspective on how energy companies should invest in intelligent automation to support customers as UK energy prices continue to soar.
| Telecoms.com
How is AI reshaping telecoms?
Pega's Mark Jackson discusses the changing role of AI in the telecom industry.
| TMForum
My API story: Radical improvement in customer engagement
Pega's Kevin Billings, explains how TM Forum’s Open APIs are making it easier for Pegasystems to quickly solve CSPs’ business problems and also speed up integration with its partners.
| MSN Money
Warm Home Discount Scheme rules explained as Ofgem changes places support in doubt
Jo Allen, an expert on customer experience management in the utility sector at Pegasystems, warned an increase may mean poorer, vulnerable customers will suffer and slip into fuel poverty.
| Supply Chain Digital
Vodafone Procurement Company
Vodafone undertakes an ambitious project to automate journeys throughout their supply chain using Pega (page 37).
| EMERCE
De toekomst van Journey Orchestration
Nicole Verburg from Vodafone/Ziggo explains how they used Pega Customer Decision Hub for their successful always-on marketing project.
| Capacity Magazine
AI and the issue of diversity
Pega's Peter van der Putten explores how AI capabilities could open up job opportunities for those with disabilities.
| AG Connect
CIO's en experts in gesprek over hoe je de onderliggende IT inricht voor de veranderende mobiliteitssector.
Pega’s Jacqueline van Wees discusses digital transformation trends in the mobility sector.
| Voice & Data
Suman Reddy, MD, Pegasystems India: “AI-Powered Bots Can Improve Customer Experiences
Pega's Suman Reddy, t alks about the impact of COVID-19 on the telecom sector, the use of AI by telcos, and how technology can help meet the changing customer needs.
| The Wall Street Journal
Tech Chiefs Get Creative to Cure Employee Burnout
An article on how tech chiefs are getting creative to prevent burn out and included comment from Pega’s IT leader David Vidoni and an image of his team.
| Energy Managment
Can energy providers finally boost their NPS scores?
Pega’s Jo Allen demonstrates how energy providers can boost their NPS scores.
| Multichannel News
Preparing for the Coming Spike in Customer Churn
Pega's Alex Wells and Kevin Billings explain how cable and satellite providers can prepare and prevent customer churn with the support of AI
| Smart Industry
Cracking the code on manufacturers’ connected-services mandate
Pega's Steve Silver highlights how to manage the manufacturers connected services mandate
| Plant Services
6 case studies illuminate the value of predictive and prescriptive maintenance
Pega client Wartsila improves processes for the benefit of their customers
| Mobile News
Speakers’ corner: Preparing telcos for a spike in customer churn
Pega’s Kevin Billings shares the steps telco companies need to take to avoid losing customers during the pandemic
| Telemedia Online
UK pulls Huawei from 5G network, delaying roll out by a year and costing £2bn
Pega’s Kevin Billings comments on the future of the UK’s 5G network
| Commsbusiness
Huawei to be removed from 5G Network
Pega’s Kevin Billings discusses the decision to leave Huawei out of the UK’s 5G network
| Forbes
Comment Surmonter Les 4 Défis Pour Les Télécoms En 2020
Pega’s Georges Andijar discusses the top four challenges telecommunications companies will face this year and how to overcome them
| TechTarget
Real-world developers' low-code examples focus on productivity
Pega client Estes Express explains their shift to low-code to speed time to market
| MarTechSeries
Pega Survey Reveals Aftermarket Service Costs And Brand Loyalty Take A Backseat To Convenience For Vehicle Owners
Pega automotive aftermarket survey finds that the status quo is no longer enough to retain customers
| Auto Connected News
Car & Truck Owners Want Great Customer Service & Reminders
Aftermarket automotive services have to adapt to increased customer expectations, finds Pega survey
| Field Service News
SSE Selects Pega for its Telecoms Digital Customer Offering
Field Service News: SSE Energy Services explains how their investment in Pega will support their agents while adapting to the rapidly changing industry
| Silicon