Presse
Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain.
| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| Digitalisation World
How can energy providers use AI to help customers?
Pega's Jo Allen explains how energy providers could use AI to help customers (page 69).
| CUSTOMERFIRST!
Pega Optimaliseert Klantenreis Voor Bol.com
Bol.com has selected software supplier Pega to take a closer look at the company's customer journey and improve it where necessary.
| Klant Contact
Bol.com kiest Pega AI-software voor optimaliseren customer journey
Bol.com chooses Pega AI software for optimizing customer journey.
| Energy, Oil & Gas
Easing Bill Shock
Pega's Jo Allen explains how energy providers can help customers with rising energy bills.
| Daily Express
Warm Home Discount Scheme rules explained as Ofgem changes places support in doubt
Pega's Jo Allen warned an increase in the energy price cap may mean poorer, vulnerable customers will suffer and slip into fuel poverty.
| ECommerce Times
Creating Paths of Engagement for Effective E-Commerce Journeys
Pega's Matt Nolan explains how e-commerce businesses can provide timely and useful messages to their customers to deliver a stand-out customer experience.
| Light Reading
Eurobites: Russia's MTS Does TIP Run
SSE Energy Services announces partnership with Pega
| RetailBiz
Six predictions for customer service in 2020
Pega’s Jeff Nicholson predicts what’s in store for customer service in the retail market
| CustomerThink
Deutsche Telekom, Digital Credit Union and Telenet reveal their digital transformation secrets
Pega clients discuss the driving force behind their digital transformations and key factors for success
| Retail Dive
Can chatbots charm consumers?
Pega research supports the fact that customers are still not comfortable or confident in chatbots.
| Computer Weekly
How Centrica used GDPR and Pegasystems to reward loyal customers
The story of how Pega worked with Centrica to use GDPR to reward customer loyalty.
| Huffington Post
Vom Einkaufserlebnis zum Datenerlebnis
Harald Esch discusses consumer skepticism when asked to share personal data.
| Emerce
De Mandemakers Groep kiest voor Pega CRM-suite
De Mandemakers Groep (DMG) selects Pega CRM solutions to improve customer satisfaction.
| Computable
Pegasystems levert CRM aan De Mandemakers Groep
Pega selected to supply CRM solutions to De Mandemakers Groep (DMG).
| 1to1 Media
Next Best Action: It's not always about making the next sale
British Gas is using Pega for a more personalized approach to connect with customers.
| Contact Centre News
British Gas invests in Pega Marketing for Next Generation Decisioning
British Gas is working with Pega to implement a centralized decision hub.
| Customerfirst!