Presse
Paraître dans la presse ne suffit pas. Nos solutions leaders du secteur aident les plus grandes entreprises mondiales à concevoir des applications prêtes pour le monde de demain.
| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| Relation Client Mag
Les entreprises doivent surmonter la dette technique et adopter l'IA
Covers Pega and YouGov’s latest research , focusing on the impact of technical debt on customer experience.
| Dynamic Business
Let’s Talk: Personalization techniques to enhance customer experience
Pega's Wilson Ta shares insight into how AI can automate tasks to free up time for human agents, as well as automatically fill out forms and analyze sentiment in this thought leadership round-up from...
| ITPro
Pega GenAI Blueprint: Breaking down the barriers to transformation
Pega Gen AI Blueprint was the star of the show at PegaWorld Inspire 2024, and it’s real value comes in breaking down the communication barriers inhibiting collaboration between business and technical...
| CX Today
Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice
Pega announces GenAI Blueprint 2.0, the new enhancements promise to boost efficiency and provide users with greater flexibility.
| Punk CX
The Generative AI landscape: The good, the bad and the boring
Pega's Don Schuerman joins the Punk CX podcast to discuss PegaWorld 2024 and the current generative AI landscape. Don discusses GenAI Blueprint, highlighting how it can help users think differently...
| IT Matchmaker
KI-Anleitung für Wachstums- und Innovationsmotor
Pega's Florian Lauck-Wunderlich shares how AI can promote growth and innovation.
| Customer First
KNOWLEDGE BUDDY: NIEUWE GENAI-ASSISTENT VOOR KENNISBANKEN
Pega's Kerim Akgonul explains why Pega's new generative AI-based assistant, Knowledge Buddy, is critical for enterprises.
| Le Monde Informatique
Avec Knowledge Buddy, Pegasystems pousse un assistant à base d'IA
Pega announces Pega Gen AI Knowledge Buddy.
| CX Today
Pega Infinity ‘23 Is Now Generally Available, with New AI & Automation Capabilities
Pegasystems has announced the general availability of new AI and automation capabilities on the latest version of its Pega Infinity portfolio, “Pega Infinity ’23”.
| The Guardian
Google DeepMind testing ‘personal life coach’ AI tool
Pega's Dr Christian Guttmann explains the importance of taking a responsible approach to building these relationships between humans and AI systems to ensure that the advice given to a person is safe...
| TechGig
Evaluating the future of work with a booster dose of HR innovation
Pega's Deepak Visweswaraiah shares insights on the significance of effective and agile HR solutions for organizations, citing examples of how technology has played a crucial role in enabling HR...
| Le Mag IT
Infinity’23 : Pega veut unifier processus et UX à travers une architecture distribuée
Pega wants to unify process and UX through a distributed architecture.
| ZATAZ
Face aux cybers attaques par téléphone, pourquoi ne pas se pencher sur un centre de contact
Pega's customer service research underlines the importance of protecting oneself from cyber attacks through contact centers.
| AG Connect
Podcast: Koppel ervaren IT'er aan onervaren collega om tekort op te lossen
Pega's Jacqueline van Wees joins the AG Connect podcast to talk about IT staff shortages, Jacquline explained how Pega is using ‘smart hiring’.
| Forbes
Vers une expérience totale
Pega's Founder and CEO Alan Trefler discusses Gartner's new 'Total Experience' trend, which refers to “enhanced and interconnected experiences for customers and employees”.
| Business Daily Media
Hyperautomation’s role in an unpredictable world
Pega's Michael Evans explains how businesses can use new technology like hyperautomation to keep up with customer expectations in an increasingly unpredictable world.
| My Customer
Raising the profile of the Customer Service Agent
Pega's Simon Thorpe shared his thoughts on the evolving role of the customer service agent.
| CMS Wire
Why Context Is Key to Giving Customers the Experiences They Deserve
Pega’s Matt Nolan stresses the importance of incorporating real-time decisioning into customer experience strategy.
| Destination CRM
Pega Offers Optimistic Outlook, New Opportunities for Customers at PegaWorld iNspire
Pega's Founder and CEO Alan Trefler provides insight into what to expect from PegaWorld iNspire.
| MIT Sloan
Workforce Ecosystems - A New Strategic Approach to the Future of Work
A new piece of research from MIT Sloan Management Review , in collaboration with Deloitte, incorporates quotes from Pega's Founder and CEO Alan Trefler, as it explores the future of the workplace.
| Huffington Post
Agilität als Strategie
Harald Esch discusses the benefits of Agile methods and the concept of business agility.
| Forbes
Democratizing Software For The Greater Good
Alan Trefler explains how low code enables the industry to be more inclusive and diverse by making technology accessible to almost anyone with an idea
| CMSWiRE
Elevate the Customer Experience Through Timing and Context
Pega’s Vince Jeffs focuses on the empathetic customer experience and how it can be driven by context and timing
| iBestuur
Vertrouwen in AI
Pega’s Jan Willem Boissevain discusses customer trust, or lack thereof, in AI
| CustomerThink
Dear CMO: Sorry, but we need a CVO (Customer Value Officer)
Pega's Vince Jeffs discusses the role of the CMO, how it has evolved, and how CMOs can stay relevant with a new focus on customers.
| ITProPortal
How to eradicate customer service complacency
Pega’s Tom Libretto discusses the disconnect between organizations and their customers when it comes to customer service
| Mybusiness
‘Aussies would rather clean the toilet’
Pega’s Michael Evans comments on recent Pega survey findings and warns that companies either need to prioritize their customer service or risk being left behind
| Technology Decisions
Consumers, businesses at odds over customer service tech
Pega's recent global survey finds consumers are still skeptical of AI, so companies need to overcome negative perceptions of AI and focus on improving their customer service
| CMS Wire
Customer Service Friction: A Double-Edged Sword
Pega’s Jeff Nicholson describes how poor service impacts both businesses and consumers, and suggests how friction can be avoided
| Enterprise Times