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Annette Kerlin
The executive sponsor's playbook: Driving marketing transformation with vision, value, and velocity
Tara DeZao
Unravelling the complexity in human-AI relationships to strengthen customer trust
Sean Callahan
How autonomous customer service is revolutionizing the contact center
Don Schuerman
Unlocking value with generative AI technology and low code
Kenneth Benner
A Communications Service Provider’s guide to PegaWorld iNspire 2023
Kyle Munderville
Autonomous engagement: The holy grail of achieving personalized customer experiences
Joselin Castaneda
Keeping customers engaged with email personalization
Kyle Munderville
The power of customer centricity: How to personalize the customer journey
Axel Wells
Recession-proof your business with customer engagement
Stuart Chandler, Senior Vice President – Digital Process Automation (DPA) Practice Coforge
Transform customer service or watch your customers and revenue shrink
Sean Callahan
The customer service landscape is shifting. Here’s what to expect.
David Steuer, Managing Director, Accenture
How to achieve real-time personalization on assisted channels
Tara DeZao
Accelerating customer data platforms with real-time decisioning
Sean Callahan
How AI and automation can bring out the humanity in customer service
Laurence Doody
5 ways government healthcare organizations can take a proactive approach to change
Tara DeZao
Marketing Progress: Measuring what matters
Sean Callahan
Forrester gives Pega the top score in current offering category for core CRM
Rebecca Miller