PegaWorld iNspire 2023: Innovation As Usual: Learn How Aflac Continues To Innovate With Pega on a “Business As Usual” Budget (Presentation)

Aflac relies on Pega for customer service, underwriting, claims, and other functions – using 25+ applications delivered on Pega Cloud®. When strategic priorities changed and budgets had to be repurposed, innovation didn’t stop. Aflac continued to innovate, automate, and deliver new value with “business as usual” staffing/funding. Learn how Aflac delivered innovative and transformational capabilities to employees, independent agents/brokers, and policyholders through disciplined planning and a consistent, incremental delivery methodology.