PegaWorld iNspire 2023: Re-imagining a Customer Service Digital Platform: Aiming for a seamless travel and memorable trip for Booking customers (Presentation)

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Booking.com is on the journey of enabling connected trip experiences for travelers across the globe by transforming customer interactions with service agents to be efficient, productive and effective. Know the TRUTH and DARE stories of how Booking and Infosys are building a high-performing and extensible digital platform using Pega Customer Service.