Pegasystems partners with DocuSign to enhance customer experiences with integrated eSignature capabilities

CAMBRIDGE, Mass., and SAN JOSE, Calif. – January 27, 2016 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering the world’s leading enterprises with strategic business applications, and DocuSign, the leader in Digital Transaction Management (DTM) solutions, today announced a technology partnership that will integrate DocuSign Inc.’s (DocuSign®) eSignature and DTM platform with Pegasystems’ Customer Relationship Management (CRM) applications and platform. By fully digitizing the signature process, Pegasystems can offer its clients a faster, easier, more convenient, and secure way for their customers to sign, send, and manage documents while reducing the costs and hassles of working with paper to transact business.

Despite industry buzz around digital transformation, many enterprises today still needlessly require paper-based signatures to process transactions. Consider, for example, that the average new home buyer needs to sign their name more than 100 times in financial documents before closing. Not only is this a laborious experience for the consumer, it also slows the pace of business and delays revenue while causing significant printing, processing, and shipping costs.

Now Pegasystems customers can easily deploy DocuSign’s market leading eSignature and DTM technology to quickly and securely capture decisions, approvals, and signatures 100 percent digitally within all Pegasystems applications as well as any custom application built on the Pega 7 platform. This enables organizations to immediately increase productivity, reduce costs, and speed time to revenue while at the same time delight customers and partners with a better overall experience.

The integration of DocuSign into Pegasystems applications will immediately benefit Pegasystems’ clients across industries by reducing the tedium of signing and processing critical documents such as:

• Insurance policy applications and claims forms
• Healthcare claims and HIPAA paperwork
• Financial services onboarding documents and loan applications
• Telecommunications service installations and product upgrade approvals

Available today for Pegasystems and DocuSign customers, the DocuSign Connector and Service delivers out-of-the-box integration with no custom development. For more information, visit https://www.pega.com/products/pega-platform/pega-docusign-integration

Quotes & Commentary:

“In our mission to help our clients digitally transform their businesses, we strive to fill as many digital gaps as possible along the customer journey to make every engagement an exceptional one,” said Don Schuerman, Vice President of Product Marketing and Chief Technology Officer, Pegasystems. “This partnership with DocuSign allows us to offer the de facto standard in digital signature technology so that businesses can turn a seemingly routine process into a competitive advantage at the last mile of the customer experience.”

“We’re thrilled to have Pegasystems join the DocuSign Global Trust Network and integrate DocuSign into their solutions,” said Mark Register, Senior Vice President, business development and channels, DocuSign. “With many of the world’s leading organizations evolving their entire business with Pega, this integration will bring the power of Digital Transaction Management to more companies around the world.”

Supporting Resources:

Web page: Pegasystems and DocuSign informational web page

Frequently Asked Questions: Backgrounder on Pega/DocuSign partnership

Video: DocuSign – How it works