Pega Customer Service for Healthcare
Get to know Pega Customer Service for Healthcare
Personalize service with
customer journey insights
customer journey insights
Deliver personalized, impactful experiences to your healthcare customers through seamlessly integrated Web Messaging, Digital Messaging Channels, and Conversational AI. Powered by Pega's comprehensive AI suite including GenAI, Conversational AI, and Process AI, the solution enables real-time, context-aware interactions that enhance customer satisfaction while improving operational efficiency through intelligent automation and proactive service delivery.
Drive staff success with
Conversational AI
Conversational AI
Empower your team with an AI copilot that understands customer intent and dynamically guides agents through customer service interactions. Pega’s AI automates tasks and recommends next best actions, keeping your agents laser-focused on delivering exceptional experiences. With a seamless, guided user experience and dynamic training and coaching, every agent can be your best agent from day one.
Delivery efficiency
Orchestrate across all channels
Transform patient, member, and provider service operations with Pega's AI-powered case decisioning and workflow that seamlessly orchestrates complex healthcare inquiries by combining intelligent automation, pre-built patient, member, and provider GenAI, Process AI, and Agentic AI) healthcare organizations.
