Senior Software Engineer, Internal Development Experience

Meet Our Team:

Software Delivery Excellence Alliance – IDE tribe is one of the most innovative and fastest growing groups at Pega that provides the best in industry DevOps services for Pega engineers. As part of our team, you will work closely with talented engineers and product owners across the globe to continuously integrate and deliver applications and experience the Pega features before they are released to customers.

Picture Yourself at Pega:

Pega is changing the way the world builds software. Our goal is to be the no. 1 CRM SaaS company in the world. In this role, you’ll help us innovate, evaluate, architect, setup, customize, maintain and upgrade the infrastructure & processes for CI/CD of Pega Software Development.

You will expand your skills by working on a portfolio of industry leading technologies and tools spanning AWS, Docker, Kubernetes, GitHub Actions/Webhooks/Custom Apps, Python, YAML, Artifactory, SVN etc. You will be part of a tightly knit, highly energetic team and have many opportunities to make a positive impact and grow in your career.

What You'll Do at Pega:

• Manage & Optimize CI/CD Infrastructure – Evaluate, set up, maintain, and upgrade CI/CD tools across on-premise, AWS Cloud, and Kubernetes environments.
• Automate Software Delivery – Design and implement GitHub Actions workflows for build, test, and deployment automation with a focus on scalability and cost efficiency, using Jfrog Artifactory for artifact management.
• Develop Custom GitHub Apps – Build and manage GitHub Apps to enhance pipeline automation, governance, and compliance.
• Deploy & Manage Kubernetes Workloads – Oversee containerized applications in EKS, implementing GitOps best practices using ArgoCD for automated deployments.
• Enhance CI/CD Performance & Cost Efficiency – Optimize workflow execution through caching, parallel processing, and matrix builds to reduce runtime and costs.
• Improve Security & Observability – Strengthen security, monitoring, and performance in Kubernetes environments using tools like Grafana, Splunk, and AWS CloudWatch.
• Provide Technical Leadership – Mentor junior engineers, share best practices, and drive automation improvements within the team.
• Support & Troubleshoot CI/CD Operations – Collaborate with cross-functional teams to diagnose, perform RCAs and resolve issues critical to SDLC tooling and CI/CD pipelines.
• Innovate & Automate Processes – Continuously improve SDLC DevOps workflows, automation scripts, and infrastructure stability to boost team productivity.
• Maintain Documentation & Best Practices – Create and maintain runbooks/admin guides, troubleshooting guides, and operational documentation for CI/CD tools and infrastructure.

Who You Are:

• A problem-solver and innovator who thrives in fast-paced, complex DevOps environments, tackling challenges with a solution-oriented mindset.
• Passionate about optimizing software delivery, enhancing efficiency, scalability, and security in CI/CD workflows and infrastructure.
• A collaborative team player who communicates effectively with developers, SREs, stakeholders, and vendors.
• A mentor and leader who enjoys sharing knowledge, leading discussions, and guiding junior engineers to grow in their roles.

What You've Accomplished:

• CI/CD Automation & DevOps Engineering – 5+ years of hands-on experience in designing, implementing, and optimizing CI/CD pipelines/workflows using GitHub Actions, Artifactory, Git for automated builds, testing, and deployments.
• Cloud Infrastructure & Container Orchestration – Strong expertise in AWS Cloud, managing infrastructure and deployments in Kubernetes (EKS) using GitOps practices with ArgoCD.
• Scripting & Automation – Strong proficiency in Python, AWS SDK, and REST APIs to automate DevOps workflows, enhance governance, and improve operational efficiency.
• Performance & Cost Optimization – Skilled in improving CI/CD efficiency using caching, parallel workflows, and matrix builds to reduce execution time and cost.
• Monitoring & Security – Experience in setting up observability and security best practices in cloud-native environments using Grafana, Splunk, and AWS CloudWatch.
• Cross-Functional Collaboration – Worked effectively with developers, SREs, stakeholders, and vendors to support CI/CD operations and resolve critical production issues.
• Technical Leadership & Mentorship – Provided guidance and mentorship to junior engineers, leading discussions and knowledge-sharing sessions.
• Familiarity with Gradle and Java for build automation and dependency management and Certified Kubernetes Administrator (CKA) and Kubernetes Developer (CKAD) credentials are a plus.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

#LI-DB1