AI and Robotic Automation at the Core of Service Delivery

AI is the most transformative technology since the dawn of the information age... giving us new ways to create agility inside business processes.

Alan Trefler, Pega CEO, and Paul Daugherty, Accenture Chief Technology & Innovation Officer, discuss artificial intelligence and robotic automation. These transformative technologies allow organizations to solve business problems more effectively, improve productivity, and maintain operational stability during disruptive times. Bringing intelligence into automation enables more meaningful customer service interactions and improved customer engagement.

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