Case Study: Estes drives operational efficiency with Pega

"Transportation, logistics, and trucking have been, for decades, paper heavy industries. What Pega allows us to do is take a lot of those manual processes and, in a very short amount of time … make it easier for us to pick up shipments in the field and deliver them to your home or deliver them to other businesses. It has helped us automate a large part of our customer experience, whether it's claims or operational issues." - Todd Florence, CIO, Estes-Express.