Pega Co-Browse Overview Video

Learn how you can benefit from Pega Co-Browse when it comes to ease of engagement, private and secure and being available across channels with one single click.

Transcript:

Pega Co-Browse is the fastest way for you to assist customers who are having trouble on your website. With Pega Co-Browse, you can easily help customers by seeing what they see on a webpage and guiding them to complete their task no matter what device or platform they are using. Pega Co-Browse makes it easy to engage your customers. There are no downloads, no installations, no plugins. All your web team needs to do is tag your webpages and Pega Co-Browse is ready to be used with your websites. With Pega Co-Browse, customers can share their webpage with a single click. You can then view your customer's website activity on your screen, just as if you are looking over their shoulder. You can easily point out places on your website by highlighting it on their screen, so your customers can find what they're looking for.

Pega Co-Browse is private and secure. Unlike screen sharing, you only see the customer's webpage, not any of their open browser tabs or any of the applications on their computer. With its field masking feature, Pega Co-Browse allows you to hide private customer data, such as account information or address details, so that this data is only viewed by the customer and not your employees. In this way, customer information remains private. Pega Co-Browse runs across platforms and devices. You can co-browse on Macs, PCs, iPhones, iPads, and even Android devices. Easy to engage, private and secure, and available across platforms. Pega Co-Browse is the fastest way to assist your customers on your webpages so you can deliver a personalized, satisfying customer experience every time. Our world is constantly changing, only Pega lets you build for change.