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Level-up your Pega Customer Service™ desktop with seamless integrations​

Supercharge Pega’s industry-leading CRM with new channels, AI capabilities, and out-of-the-box telephony integrations.
Azure OpenAI

AI Integration


Generative AI

Connects to Pega GenAI™ to provide generative AI capabilities across Pega's software suite.

Google

AI Integration


Machine Learning

Extends Pega's NLP with Automated Machine Learning.

Meta

Channel Integration


Conversational Channels

Provides Facebook Messenger for Pega Customer Service™.

Google

Channel Integration


Email

Manage incoming and outgoing email directly from your Pega application – plus leverage Pega Email Bot™.

Twilio

Channel Integration


Conversational Channels

Enables messaging over WhatsApp and SMS channels for Pega Customer Service™.

Salesforce

Integration


Desktop Integration

Embed Pega's processes and automated workflows within Salesforce Lightning.

Amazon Alexa

Channel Integration


Conversational Channels, Chatbots

Enables a Pega chatbot experience using voice commands.

Amazon Connect

CTI Integration


Computer Telephony Integration

Integrates with Pega Customer Service™ to provide telephony and IVR services.

Five9

CTI Integration


Computer Telephony Integration

Integrates with Pega Customer Service™ to provide telephony services.

Cisco

CTI Integration


Computer Telephony Integration

Integrates with Pega Customer Service™ to provide telephony services.

Genesys

CTI Integration


Computer Telephony Integration

Integrates with Pega Customer Service™ to provide telephony services.

Avaya

CTI Integration


Computer Telephony Integration

Integrates with Pega Customer Service™ to provide telephony services.

Talkdesk

CTI Integration


Computer Telephony Integration

Leverage CCaaS capabilities within Pega Customer Service™.

Odigo

CTI Integration


Computer Telephony Integration

Leverage CCaaS capabilities within Pega Customer Service™.

AntWorks

Channel Integration


Email Automation

Integrates with Pega Email Bot™ for intelligent document processing.

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