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Offer amazing service across your enterprise
Delight your customers – and agents – with personalized service and intelligent data-driven experiences.
Digitized customer self-service
Streamlined processes for agents
Personalized and simplified service
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Featured customers
See how AEGON improved their NPS from -28 to +18 and improved first call resolution to 80%.
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Automate processing like Aflac
Discover how Aflac simplified and automated email processing of 3000+ emails a week.
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Learn how Increased Customer Satisfaction Scores (CSAT) by 12%.
Check out the case study![](https://www.pega.com/sites/default/files/styles/2560/public/media/images/2021-05/pega-go-case-study-band-bg.jpg?itok=rmm-W0Zd)
Power self-service at-scale
Automate simple tasks so agents can focus on the complex ones
Create a 360º customer view that serves every client need – regardless of business line. Offer seamless, omnichannel service and effortless digital-first self-service that’s satisfyingly personalized.
![Automate simple tasks so agents can focus on the complex ones](https://www.pega.com/sites/default/files/styles/1024/public/media/images/2022-04/pega-insurance-CS-1.jpg?itok=8ufx9_J3)
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Create intelligent workflows
Intelligently automate tasks to improve customer experiences
Streamline experiences for fast, easy resolutions and increased productivity. Automate tasks with AI-powered email bots and digital messaging so agents can focus on offering higher levels of service.
Build revenue-driving engagement
Reimagine the contact center as an engagement hub
Build valuable customer relationships with proactive, personalized experiences that boost loyalty and retention. Real-time insights empower agents to retain and upsell as customer needs evolve.
![Reimagine the contact center as an engagement hub](https://www.pega.com/sites/default/files/styles/1024/public/media/images/2022-04/pega-insurance-CS-3.jpg?itok=SCqSRz_Y)
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