Pega Intelligent Automation

Automate intelligently

Adapting to change and scaling to grow are easier when all aspects of your enterprise are connected. Pega’s approach to intelligent automation combines artificial intelligence (AI), machine learning, robotic process automation (RPA), and business process management (BPM) to bring everything together.

Intelligent automation makes more possible

Enterprise-grade Generative AI

Optimize processes with collaborative, AI-infused workflows using Pega GenAI Blueprint™.

Streamline processes. Improve efficiency. Eliminate errors.

Simplify your workflows

with an intelligent approach to processes

Robotic Process Automation (RPA) helps organizations automate repetitive, rule-based tasks across multiple systems and applications.

• Reduce repetitive tasks and focus on value-added activities
• Accelerate task completion and reduce processing times with intelligent automation
• Leverage existing systems and applications with seamless data exchange

Personalize customer experiences

by putting your data to work

Streamline processes, make data-driven decisions, and improve customer outcomes with AI and machine learning.

• Utilize historical data and patterns to optimize outcomes
• Customize interactions by analyzing customer context in real time
• Utilize data to determine next-best–actions and streamline workflows

Build scalable efficiencies

so you can focus on bigger, better things

Streamline complex business processes, manage cases effectively, and improve efficiency.

• Collect and organize all related tasks, activities, and data
• Optimize processes by identifying bottlenecks and making data-driven decisions
• Automate end-to-end processes and deliver better customer experiences

Democratize application development

and deliver unique customer experiences

Create innovative solutions and deliver exceptional customer experiences with custom applications.

• Accelerate the development cycle and reduce time-to-market
• Rapidly prototype, test, and deploy your applications
• Adapt to changing market conditions and support future business growth